Refund Policy
Effective Date: August 31, 2026
Metzger Financial Consulting (“MFC,” “we,” “us,” or “our”) is committed to maintaining clear and fair policies regarding payments, cancellations, rescheduling, and refunds. This Refund Policy applies to paid services and subscriptions purchased through MFC and should be read together with MFC’s Terms & Conditions.
1. One-Time Paid Appointments
A client who cancels a one-time paid appointment at least 24 hours before the scheduled appointment time may choose to reschedule the appointment or receive a full refund.
If a paid appointment is canceled with less than 24 hours’ notice, the payment is nonrefundable. The client may, however, reschedule the appointment in accordance with MFC’s scheduling policies.
2. No-Shows
For a paid appointment, a client who fails to attend without canceling may be provided one courtesy reschedule. The original payment remains nonrefundable.
If the client also fails to attend the courtesy rescheduled appointment, the payment is forfeited. No refund or additional courtesy reschedule will be provided, and a new appointment will require a new booking and payment.
3. Cancellations by MFC
If MFC must cancel a one-time paid appointment, the client may choose to:
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Reschedule the appointment at no additional charge; or
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Receive a full refund for that appointment.
If an appointment provided through an active subscription must be canceled by MFC, the appointment may be rescheduled at no additional charge during the applicable subscription period. Cancellation of one subscription appointment by MFC does not automatically entitle the client to a refund of the entire subscription payment.
4. Technology Problems
If an appointment cannot reasonably proceed because of a technology problem on MFC’s side, a one-time paid client may reschedule at no additional charge or request a full refund for that appointment.
For an active subscription, an appointment disrupted by an MFC technology problem may be rescheduled at no additional charge during the active subscription period.
Technology problems originating on the client’s side do not automatically qualify for a refund and may be handled under the applicable cancellation, rescheduling, or courtesy policies.
5. Coaching Subscription Payments and Renewals
MFC’s ongoing coaching subscription is billed in 30-day periods and automatically renews every 30 days unless canceled before the next renewal is processed.
Once an automatic renewal payment has been processed, that payment is nonrefundable. A client may cancel future automatic renewals at any time and continue using the services included in the current subscription through the remainder of the paid 30-day period.
Cancellation does not retroactively refund a renewal payment that has already been processed.
6. Refund Requests and Billing Concerns
Clients who believe a billing error or other payment problem has occurred should contact MFC promptly so that MFC has a reasonable opportunity to investigate and attempt to resolve the concern.
Refund requests will be evaluated according to this Refund Policy, MFC’s Terms & Conditions, the service purchased, and applicable law.
Nothing in this Refund Policy eliminates any rights or remedies a client may have under applicable law or through a financial institution or payment-card issuer.
Questions regarding refunds or billing may be directed to:
Metzger Financial Consulting
5557 Baltimore Ave,
Ste 500-919
Hyattsville, MD 20781
Email: stephanie@metzgerfinancialconsulting.com
Phone: 202-981-3821
Website: www.metzgerfinancialconsulting.com